August 14, 2019

Remembering Management By Walking Around

We haven’t heard the acronym MBWA for quite some time. When we mention it to our younger customers, they assume it’s a gender-specific business education. Actually, […]
August 12, 2019

Three Simple Rules for Being a Good Manager

From the annals that brought you everything you learned in kindergarten and adages that told you to “measure twice” and “wait 24 hours,” here are three […]
July 19, 2019

Taking Advantage of the 80/20 Rule

In a recent meeting with a client, the head of finance said that he wants his people to spend 80% of their time analyzing and 20% […]
June 19, 2019

When Being Deviant can be Positive

My all-time favourite leadership concept is “positive deviance.” Positive Deviance is based on the observation that in every community there are certain individuals or groups whose […]